Shipping & Delivery
Flat rate delivery by our company available in Melbourne $15
Free local pick up available from Point Cook or Caulfield South
We use Australia Post eParcel to deliver your purchases within Australia. You have the option of choosing Express Parcel Post or Regular Parcel Post (all parcel post comes with tracking). Please note: orders that contain eau de cologne perfumes or nail polish cannot be sent by air and so will be despatched by Regular Post.
Regular Parcel Post takes 1-5 working days, but can be longer to regional WA. We highly recommend our rural or regional WA customers take advantage of our Upgrade to Express service for a small fee, and have peace of mind your parcel will be with you a 1 or 2 days.
Express eParcel Post is Next Day delivery Australia-wide in capital cities within AU Post’s specified zones. Regional centres and rural areas may take 1-2 business days.
Orders received before 12:00 PM will ship the same day. Orders received after 12:00 PM will ship the next business day. We do not ship orders on Public Holidays, Saturday or Sunday.
We cannot guarantee when an order will arrive and any shipping or transit times offered here are only an estimate as supplied to us by Australia Post.
Tracking numbers will be included on your “Shipped” email, however, you will need to go to Australia Post’s website to track your parcel. Enter your tracking number here auspost.com.au/track
All purchases from JK Beauty Services are made pursuant to shipping arrangements and we are not responsible for any loss or damage once a package has been collected from our warehouse by Australia Post, TNT or DHL. We choose Australia Post as our main common carrier because of their best-practice reputation. Please contact us if you would like to arrange insurance for your order.
CLAIMS FOR DAMAGES, LOST OR STOLEN ITEMS
All items purchased from JK Beauty Services are made pursuant to shipping arrangements and we are not responsible for any loss or damage once a package has been collected from our warehouse by Australia Post or any other couriers. We choose Australia Post as our common carrier because of their worldwide best-practices services, highly regarded reputation and allegiances with local post offices throughout the world.
Please contact us before completing your order if you would like to purchase insurance for your delivery.
Please let us know if you have further questions.
Your privacy is important to JK Beauty Services. This privacy statement provides information about the personal information that JK Beauty Services collects, and the ways in which JK Beauty Services uses that personal information.
Personal information collection
JK Beauty Services may collect and use the following kinds of personal information:
Using personal information
JK Beauty Services may use your personal information to:
administer this website;
personalize the website for you;
enable your access to and use of the website services;
supply to you services that you purchase;
send to you statements and invoices;
collect payments from you; and
send you marketing communications.
Where JK Beauty Services discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, JK Beauty Services may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Securing your data
JK Beauty Services will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
JK Beauty Services will store all the personal information you provide on its secure servers.
Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Updating this statement
You should check this page occasionally to ensure you are familiar with any changes.
This website contains links to other websites.
JK Beauty Services is not responsible for the privacy policies or practices of any third party.
Contact JK Beauty Services
by email to firstname.lastname@example.org; or
by post to 9 Maddock St. Point Cook 3030.
We do not sell, trade, or otherwise transfer to outside parties your identifiable information. Your data is not publicly available and we won’t pass it on to any third parties. We treat your data as strictly confidential.
All your information is protected in accordance with the Privacy Act 1988(Privacy Act). For further information on the privacy act, please visit http://www.oaic.gov.au
This document was created using a Contractology template available at http://www.freenetlaw.com.
PROBLEM WITH YOUR PRODUCT?
It is the ethos of JK Beauty Services to deal with customer concerns quickly, efficiently and fairly. Customer service issues are best raised by sending us an email to email@example.com or by calling our office number +614 51 385 461. Email is our preferred option as this gives us a written record of the issue and at busy times, we may not always able to answer the phone. We will do whatever we can to solve your problem for you in a fair, ethical and compassionate manner.
EXCHANGES, REFUNDS AND RETURNS POLICY
Changed your mind? Ordered the wrong product or wrong shade? You may return your purchase to us within 14 days from the shipping date for a full refund or exchange. Shipping is non-refundable including any free shipping charges we have paid on your behalf.
You will have to bear the costs of the return postage unless the product is defective or sent to you in error. For exchanges, you will also need to pay the new postage costs.
Due to hygiene reasons and the personal nature of beauty and toiletry products we are unable to accept returns on any used or opened items under any circumstances. Please check your products before opening to ensure you have the right product.
If you found you ordered the wrong product, or we sent the wrong product, please make sure you return it in all of its original packaging, UNOPENED and UNUSED.
If you believe you are having an allergic reaction to a product you are allowed to return it with no more then 1/4 of the product used.
If for any reason a product is deemed as defective within 14 days of receiving it, please return the unused portion to us, and if on inspection we agree, we will send a replacement.
PLEASE NOTE: In order to receive a replacement product(s) or a refund the merchandise MUST be returned to us unopened and unused and in perfect condition. Please ensure that items are packed securely to prevent any damage occurring in transit on return.
When your order arrives please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear, however, if damage occurred to the item(s) in your shipment, notify us immediately by email at firstname.lastname@example.org or by phone on +614 51 385 461 Monday through Friday, 9 AM to 6 PM (Eastern Standard Time). Please provide your order number and please retain the shipping box, packaging materials, and damaged items. We will contact the carrier to get further instructions.
Returns should be addressed to:
JK Beauty Services
9 Maddock st.
Point Cook VIC 30303
Let us know if you have further questions.